Refund & Cancellation Policy

Last updated: 2 November 2026

Digital products

Because eBooks are delivered instantly and cannot be “returned”, all sales are generally final once an eBook has been downloaded. We want you to be happy with your purchase, so please read each product description carefully before buying.

When we will issue a refund

We will gladly offer a full refund or replacement if you contact us within 7 days of purchase and:

• You were charged but did not receive access to your eBook, and we cannot resolve the issue promptly
• The file is corrupted or unreadable and we are unable to provide a working replacement
• You were accidentally charged more than once for the same order
• You purchased the same eBook twice by mistake

Order cancellation

Because eBooks are delivered instantly after payment, an order cannot be cancelled once payment is successful and the download link has been sent. If you placed an order by mistake and have not downloaded the eBook, contact us within 24 hours with your order number and we will cancel it and refund you in full.

If a payment fails or is cancelled before completion, no order is created and no eBook is delivered. Any amount deducted for a failed payment is normally reversed automatically by your bank or payment provider.

How to request a refund

Send us a message through our Contact page with your order number and a short description of the issue. We aim to respond within 2 business days.

Processing

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the amount to appear. Once a refund is issued, access to the related download is revoked.

Failed or cancelled payments

If your payment failed but money was deducted, it is usually reversed automatically by your bank or payment provider within a few business days. If it is not, contact us and we will help you resolve it.